CarSafe Frequently Asked Questions

CUSTOMER TESTIMONIALS

CARSAFE FAQ

We are always delighted to speak with any customers or potential customers to discuss any queries they might have. Below are a few frequently asked questions which might help with a number of questions you may have about our services.

Is there a minimum length of storage?

We base our storage packages on minimum stays of three months. If you require a shorter term, please do ask.

How much notice is required to retrieve a car from storage?

We require 24 hours’ notice by email for you to retrieve your vehicle from storage. Our standard operating hours are Monday to Friday 8.30am to 5.30pm. We may be able to accommodate deliveries and collections out of these hours by special arrangement.

Do you offer any discounts for storing multiple vehicles?

We are always happy to discuss multi-car quotes, please give us a call.

Can I leave personal possessions in the car whilst it is in storage?

It is up to you what you leave within the vehicle although they are left at your risk. We do offer the facility to store items separately to vehicles.

Where does vehicle exercising occur?

If you choose to have your vehicle exercised, we will undertake this within the confines of our secure private grounds.

Do I have to have my car washed before storage?

We strongly recommend that cars entering storage are clean, for their own benefit and that of our storage environment. We reserve the right to wash your vehicle on arrival if we consider that it needs it.

Can I store a restoration project?

We are happy to store any vehicles, but we reserve the right to cover or wrap all parts.

What documentation do I need to provide?

For the protection of all of our customers and their vehicles, we’ll need to see the vehicle’s V5 and insurance certificate for each vehicle being brought into store. We’ll keep a copy of these on file for the duration of the stay.

Am I able to supply my own car cover?

Yes, that it not a problem. If you do not have a cover, we will supply one for use while your vehicle is with us.

How much fuel should be in a vehicle’s tank whilst it is being stored?

Static fuel will stagnate over time and will not combust in the engine, so you shouldn’t store a vehicle with a full tank. Our monthly exercise programme will mean that fuel is gradually used.

How much space is left around each vehicle?

Each vehicle is assigned a storage bay which gives adequate room to allow the doors to be opened and easy access to assess the vehicles in storage.

Where is your facility?

We are well hidden in the South Cambridgeshire countryside, 15 minutes from Cambridge and close to the county borders with Essex and Suffolk. Our location is not advertised for security reasons.

Who will have access to the vehicle whilst it is in storage?

Due to the discreet location and security measures in place, only our authorised and security cleared staff are permitted to access the vehicle storage areas.

How do you secure my vehicle in storage?

At Car Safe our priority is the safety and security of your vehicle. For full details of the security measures employed, have a look at our security page.

How can I pay for storage?

Our preferred method for payment is direct debit. Storage packages are charged for quarterly in advance, and any additional services taken will be charged for shortly afterwards. Invoices will always be sent by email to advise of upcoming payments.

What are your opening hours?

Our office hours are Monday to Friday, 8.30am to 5.30pm. We are closed on all English public holidays.

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